Refund Policy

Last Updated: December 13, 2024

1. Money-Back Guarantee

Yeah IPTV offers a 7-day money-back guarantee for new customers who are not satisfied with our service.

Eligibility Requirements:

• Must be a first-time subscriber to Yeah IPTV
• Refund request must be made within 7 days of the original purchase date
• Account must not have violated our Terms of Service
• Applies to all subscription plans (1, 3, 6, and 12 months)

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Requests made after the 7-day guarantee period
• Renewal subscriptions (only first purchase is eligible)
• Account suspension or termination due to Terms of Service violations
• Sharing account credentials with others
• Issues caused by your internet connection or device compatibility
• Change of mind after the 7-day period
• Reseller accounts (different terms apply)

3. How to Request a Refund

To request a refund within the 7-day guarantee period:

1. Contact our support team at [email protected]
2. Include your order number and account email
3. Briefly explain the reason for your refund request
4. Our team will process your request within 24-48 hours

4. Refund Processing Time

Once your refund is approved:

• Refunds are processed within 3-5 business days
• The refund will be credited to your original payment method
• Depending on your bank, it may take an additional 5-10 business days to appear in your account
• You will receive an email confirmation once the refund is processed

5. Partial Refunds

We do not offer partial refunds for:

• Unused portions of your subscription
• Early cancellation of multi-month plans
• Downgrading from a longer to shorter subscription period

6. Cancellation Policy

You can cancel your subscription at any time:

• Cancellation stops future automatic renewals
• You will retain access until the end of your current billing period
• No refund is provided for the remaining subscription time (unless within 7-day guarantee)
• To cancel, contact [email protected]

7. Free Trial Policy

If we offer a free trial:

• Free trials are available to new customers only
• One free trial per household/payment method
• Cancel before the trial ends to avoid charges
• If not cancelled, you will be charged for the selected plan

8. Technical Issues

For technical problems:

• Contact our 24/7 support team first for assistance
• Most issues can be resolved quickly
• Refunds for technical issues are evaluated case-by-case
• We may offer service credits instead of refunds for minor issues

9. Reseller Refund Policy

Different terms apply to reseller accounts:

• Reseller credits are generally non-refundable
• Contact our reseller support team for specific terms
• Bulk purchases may have different refund policies

10. Chargebacks

Important information about chargebacks:

• Please contact us before initiating a chargeback
• Chargebacks may result in immediate account suspension
• We will work with you to resolve any billing disputes
• Fraudulent chargebacks may result in permanent account termination

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the new policy.

12. Contact Us

For refund requests or questions about this policy:

• Email: [email protected]
• Subject Line: "Refund Request - [Your Order Number]"
• Response Time: Within 24-48 hours